Design the playbooks that make humanoid pilots reliable and fleets scalable.

What you'll do

• Build field service operations: SLAs, spares kits, RMA/returns, wear-and-tear grading.
• Stand up scheduling/dispatch, preventative maintenance and incident workflows.
• Define telemetry/health dashboards (MTBF/MTTR, uptime), weekly ops reviews.
• Own site-readiness checklists: power/network, zones/SSM, signage, tooling.
• Vendor-manage OEMs, integrators and logistics; drive continuous improvement sprints.
• Prepare for audits: documentation, traceability and ISO-style processes.

What you’ll bring

• 5+ years in operations excellence/field service/3PL/automation.
• Experience building SOPs, KPIs and tooling from zero to scalable.
• Practical understanding of H&S, PUWER basics, and returns/refurb workflows.
• Data-driven, hands-on, calm under pressure.

Nice to have: ITIL/ISO 9001 exposure, CMMS setup, PowerBI/Tableau, WMS/ERP links.

‍Other: UK travel (~25%); right to work in the UK.

Why the Robot Group

• Build a category from the ground up: assessments, pilots, leases through to service.
• Competitive package, benefits, and meaningful ownership.
• Vendor-agnostic mission focused on safe, proven deployments.

The Robot Group is a UK-based, vendor-agnostic partner that helps organisations adopt humanoid robots safely and profitably. We combine readiness assessments, Site Acceptance Test–gated pilots, and clear commercial paths - operating lease or purchase -with OEM-aligned service and training. Working across leading global brands and a panel of finance partners, we verify compliance (PUWER, CE/UKCA), model total cost of ownership, and manage uptime with parts, spares and SLAs. From tote handling and kitting to night-shift replenishment and front-of-house, we turn complex automation into reliable output - so our clients can focus on results, not risk.