Controller: The Robot Group Ltd (“TRG”), 10/6 Cunningham Sq, Edinburgh, UK
Contact: info@therobotgroup.co.uk
1. Scope
This notice explains how we handle personal data for: (a) website visitors, (b) prospects and clients, (c) supplier/partner contacts, (d) job applicants/candidates, and (e) operational data used for assessment, pilot, and OEM service coordination.
2. What we collect & why
- Website & marketing: identifiers (cookies/IP), device data, pages viewed, form details (name, email, company, role). Purpose: site performance, analytics, lead response, B2B marketing (with consent or legitimate interests).
- Sales & delivery: contact details, role, communications, project information, training/competency records needed for PUWER/SAT. Purpose: pre-contract steps and contract performance.
- Finance & compliance: billing contacts, purchase orders, payment details (handled by PCI-compliant providers), KYC where required. Purpose: invoicing, fraud prevention, legal obligations.
- Careers: CV, cover note, interview notes, right-to-work data. Purpose: recruitment compliance.
- Operational telemetry (optional): where OEMs/clients provide data for coordination of OEM-led service. Purpose: safety, uptime reporting, and coordination under the Order.
3. Lawful bases
- Contract for delivering services and pre-contract steps;
- Legitimate interests for B2B marketing, analytics, and improving services (balanced against your rights);
- Consent for certain cookies/marketing;
- Legal obligation for tax, accounting, and H&S.
4. Sharing
We share personal data with:
- OEMs, funders, insurers, and integrators to progress assessments, pilots, leases/purchases, claims, and OEM service coordination;
- Service providers (hosting, analytics, CRM, e-signature, ticketing, accounting);
- Advisers and authorities as required by law.
- We do not sell personal data.
5. International transfers
Where data is transferred outside the UK/EEA, we use appropriate safeguards (UK IDTA/Addendum to SCCs, or adequacy decisions).
6. Retention
- Prospects: up to 24 months from last interaction (unless opted in to receive ongoing marketing);
- Contracts & records: 6–7 years;
- H&S/SAT evidence: per legal/insurer requirements;
- Candidates: 12 months unless you opt into a talent pool.
7. Security
We use access controls, encryption in transit, MFA where supported, and vendor due diligence.
8. Your rights
Request access, correction, deletion, restriction, objection(incl. marketing), and portability; withdraw consent where relied upon. Email info@therobotgroup.co.uk. You can complain to the ICO at ico.org.uk.
9. Cookies
See our Cookies Policy for categories, retention, and choices. Manage via our banner or browser settings.
10. Children
We do not target services at children nor knowingly collect children’s data.
11. Changes
We may update this notice; material changes will be highlighted here with a new “Last updated” date.
